Our dedicated account managers operate as highly engaged members of your team. Our platform operates around a service-delivery focused business model where understanding your firm, your objectives and your challenges are central to our purpose. We work hard to position ourselves as a valuable resource across the firm, helping to drive adoption, maximize value and remain prepared for the future.
Our technology stack is managed under a continuous improvement model where we incorporate your experience and needs in setting the direction of everything we do. We believe in long-term value and that, we know, depends on maintaining long-term relationships founded on providing long-term success.
Training is an on-going, iterative process that starts with discovery. Being invested in our customer’s use of our platform allows us better understand their needs and objectives while at the same time providing us the opportunity to ensure that we are meeting their needs. We work continuously as an active partner with clients, helping to drive adoption and supporting ongoing process improvement – all with the goal of ensuring that our clients obtain maximum value from their solutions investments.
Our project management methodology is designed around the principals of SCRUM. In our 20+ years of applications development, we’ve found that this approach best supports the important goals of:
And these features lead to the following benefits:
Preparation starts with planning. Its purpose is to get everything and everybody on the same page, working cooperatively based on a shared understanding of roles, timelines, goals, and expectations. This often involves harmonizing important contributions from client staff, including creative, administrative and technical team members as well as other 3rd party providers. We hold inherent respect for the value and importance of all contributors to the successful outcome of our work and we’re experts in bringing people together and staying focused on the common purpose.
We’re not afraid to take ownership of results, even when they depend on others outside of our direct control. We know that your satisfaction and our success depend on it.
Successful solution services are not unlike the profession of law in that discovery is an essential part of the process for gaining the understanding required to achieve successful outcomes. Probing questions, thinking outside the box, and use-case scenarios are all ingredients in the process of discovery. We work diligently, even at the risk of seeming bothersome, to make sure that we understand our clients’ business, resources, and objectives. Only by understanding and appropriately matching our solutions proposal with those realities can we be successful.
Discovery is a two-way street. We also take it as our duty to inform the client where appropriate. Our work as a global supplier of marketing and business development technology gives us insight into the rapidly evolving landscape of business and technology, thus enabling us to serve as a resource for best practices and as an advisor on what may lie around the curve.